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Raving Fans
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Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer
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Hug Your Haters: How to Embrace Complaints and Keep Your Customers
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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
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Never Lose a Customer Again: Turn Any Sale Into Lifelong Loyalty in 100 Days
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Superfans: The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business
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Broken Windows, Broken Business: How the Smallest Remedies Reap the Biggest Rewards
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Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
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Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results
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Salesforce for Dummies
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Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business
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Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
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Legendary Service: The Key Is to Care
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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
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Know What You're for: A Growth Strategy for Work, an Even Better Strategy for Life
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The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth for Your Company
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
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The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
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7L: The Seven Levels of Communication: Go from Relationships to Referrals
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