WE ARE COMMITTED TO PROTECTING YOUR PRIVACY.

Privacy Policy

Effective Date: December 26, 2019

Tl;dr: We respect your privacy, and we don’t sell your personal information.

Scope of This Privacy Policy

Half Price Books, Records, Magazines, Incorporated and its affiliates (“HPB”, “we”, or “our”) are committed to respecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and disclose personal information provided or obtained in our stores, through our family of websites (the “Sites”), and submitted directly to us by or through our social media profiles and pages (collectively, the “Services”).

Our Services may contain links to other websites operated by third parties. These links are provided for your convenience. We do not control the privacy practices of those websites. We encourage you to review privacy policies of those third-party websites to understand how they may collect, use, or disclose information about you.

If you are a California resident, please see the Supplemental Privacy Notice for California Residents below for additional information about our practices and your rights with respect to your information.

What Information We Collect

Information We Collect From You

When you access or use our Services, we will collect personal information related to our services or transactions. This may include:

• Identifiers, such as name, account usernames, phone number, home and mailing addresses, email address, any information contained on a government ID, and third party account identifiers (such as social media accounts).
• Commercial Information about your use of our Services, such as a record of your purchases or merchandise you’ve sold to us, and shipping information.
• Financial Information, such as payment card or billing information.
• Social Media Information, consistent with your privacy settings on your social media profile, when you choose to interact with our social media profiles and pages.
• Your inquiries, comments and reviews when you contact us directly, such as customer service requests.

Job Application Information

If you apply for a job with us, we may collect names, addresses, phone numbers, your job history, relevant references (including their names, addresses, and e-mail addresses), and any other information you submit to apply for employment with HPB. Such information may be used to evaluate your application for employment; to communicate with you, HPB employees, and third parties; to respond to and comply with requests and legal demands from regulators or other authorities; to monitor and ensure compliance with applicable laws and our internal policies and procedures; and to establish, exercise, or defend our legal rights.

Information We Collect Automatically

We may automatically collect information about your use of our Sites such as:

• Hardware and software information;
• IP address;
• Browsing activity on our Sites, including websites you visited before and after the Site;
• LGeolocation information, consistent with your mobile device settings or inferred from your IP address.

Cookies

Our Sites use cookies to collect information automatically in order to study, enhance and improve the use and capabilities of our Sites. A “cookie” is a small data file that is transferred to your browser or mobile device through the Sites. We also use cookies to enable certain features of our Sites, and to preserve your preferences and customize your experience when you visit and return to our Sites. We may permit one or more of our service providers to place cookies on the Sites in order to assist us in making recommendations for purchases to you. Most browsers provide controls to let you block receipt of cookies, delete cookies, or be prompted before cookies are received. Please note that, if you delete or choose not to receive cookies from our Sites, the functionality of the Sites may be impaired. To find out more about cookies, including how to manage or delete them, visit www.allaboutcookies.org.

How We Use Personal Information

• Provide our products and Services;
• Operate, evaluate, and improve our Services;
• Create and manage online accounts;
• Provide technical support and customer service to you;
• Send promotional materials about available offers and merchandise that may be of interest to you, including based on your use of our Services;
• Communicate about and administer, special events, promotions, programs, surveys, contests, and market research;
• Protect against, identify, and prevent fraud and other unlawful activity and otherwise secure our Services;
• Comply with and enforce applicable legal requirements;
• Respond to inquiries from you and other third parties, including inquiries from law enforcement agencies;
• Enforce and protect our legal rights; and
• For any other purpose, with your consent.

How We Share Personal Information

HPB may share your personal information with other parties as described below.

With HPB Affiliates

Affiliated businesses within the HPB family may use your information consistent with this Privacy Policy. Our affiliates may also use your personal information for their own purposes, including marketing.

With Vendors and Service Providers

We may provide personal information to third-parties who assist us in maintaining and providing our Services, such as payment processors, shipping companies, and others. We do not share personal information with vendors or service providers to use for their own marketing purposes or any other purpose other than to provide our Services without your consent and require assurances that they will appropriately protect personal information entrusted to them by us.

With Third Party Sellers and Other Business Partners

When you use our Sites to order merchandise from a third-party seller, we will share your personal information with the third-party seller for the purposes of fulfilling your order, handling related inquiries, or forwarding comments concerning your order. We may also share such information with Monsoon Commerce, which acts as an intermediary for our third-party seller marketplace. The third-party sellers and Monsoon Commerce may use the personal information that we provide only for the purposes of fulfilling orders and for handling related inquiries.

Google Analytics and Advertising Services

We may use third-party analytics services, such as Google Analytics to understand how customers and others use our Sites. We may use third parties who help us advertise to visitors of our website when they visit other websites. The providers of these services may use an IP address or an anonymous identifier as well as certain information from your browser, together with other non-personal information about your visits to our Sites and other websites, to provide advertisements about goods and services of interest to you on our Sites and other websites. To find out more about how you can control the collection and use of this information, please review the Choices About Your Personal Information section of this Privacy Policy.

Legal Rights

We will disclose personal information where necessary for the purpose of exercising, establishing or defending our legal rights or to protect and defend our rights or property, or those of others.

For Legal Requirements and Proceedings

We may disclose information to law enforcement authorities or other government officials to comply with lawful court orders and to comply with other legal obligations. We may also disclose information if we believe is it appropriate in connection with an investigation of suspected illegal activity.

Sale of Our Business or Assets

In the event of a sale or other transfer of ownership of one or more of our locations or other business units to a third party (whether by private sale, through operation of law, as part of a divestiture plan, or otherwise), we will provide personal information and transaction history associated with each such location or business unit to the persons and/or entities assuming control of such location or business unit.

No Use by Children Under the Age of 18

Products that may commonly be used by minors under the age of 18, like textbooks or children’s books, are marketed through the Site and in our stores. However, products, including products for children, may be purchased on our Sites only by adults. Persons under the age of 18 may only review our Sites, and may do so only with the involvement of a parent or guardian.

We do not knowingly collect or solicit personal information from children under the age of 18 or knowingly allow such persons to register for an online account or to place orders or provide personal information through our Sites. If we learn that someone under the age of 18 has provided any personal information through the Sites, we will remove and permanently delete that information as soon as reasonably possible.

If you are a parent or guardian who believes that your minor under the age of 18 has submitted personal information or other information to us without your consent, please contact privacy@hpb.com. Once we verify that you are the parent or legal guardian, we will cooperate with you to discuss what, if any, personal information we have collected about your child and how that information may have been shared or used.

Protecting Personal Information

We are committed to maintaining the security of personal information. We employ a variety of technical, administrative and operational security measures commensurate with the sensitivity of the information we maintain to secure and protect the information we receive. Please remember, though, that neither the Internet nor any method of electronic transmission or storage is 100% secure. It is your responsibility to maintain the confidentiality and security of your account username and password.

Choices about Your Personal Information

Marketing Emails from HPB

If you no longer wish to receive email communication from Half Price Books, please click the unsubscribe link in the footer of every email we send or make changes to your subscription preferences in your HPB.com account.

Advertising and Analytics

We neither have access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed on your computer, mobile phone, or other device you use to access the Services by non-affiliated, third-party ad technology, ad servers, ad networks or any other non-affiliated third parties. Those parties that use these technologies may offer you a way to opt-out of ad targeting and analytics as described below. If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver interest-based advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out link, the Digital Advertising Alliance’s (DAA’s) Consumer Opt-Out link or TrustArc’s Advertising Choices Page to opt-out of receiving tailored advertising from companies that participate in those programs. If you have a Google account, we may use Google Analytics to display advertising to you. You can opt-out of Google Analytics for display advertising or customize Google display network ads by visiting the Google Ads Settings page. You will need to log in to Google via the Sign In link if you are not already logged in when you visit that page.

Please note that to the extent advertising technology is integrated into the Services, you may still receive advertisements even if you opt-out of tailored advertising; the ads just will not be tailored.

Do Not Track

Some internet browsers offer a “do not track” or “DNT” preference setting. Currently, we are unable to respond to browsers’ DNT signals with respect to our Sites. To find out more about Do Not Track, please visit https://allaboutdnt.com/.

Nevada Residents

Certain Nevada consumers may opt out of the sale of “personally identifiable information,” which includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a specific person to be contacted either physically or online. We do not sell your personally identifiable information; however, if you are a Nevada resident who has purchased from us, you may submit a request to opt out of any potential future sales under Nevada law by contacting us at privacy@hpb.com. Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request.

How to Contact Us

Customer questions, comments and feedback are very important to us. For privacy-related issues, click here to contact us, or write to us at: 5803 East Northwest Highway Dallas, TX 75231.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy. Should we do so, notice of the change will be posted on this Site for a reasonable period of time. Nevertheless, you should review the Privacy Policy from time to time to be sure you are aware of the most recent version. We will use information only in accordance with the Privacy Policy in effect at the time the information was collected.

Supplemental Privacy Notice for California Residents

This Supplemental Privacy Notice supplements the information in our Privacy Policy above and applies solely to California residents.

Summary of Information Practices

California law requires us to provide California residents with some additional information regarding how we collect, use, and share your “personal information” (as defined in the California Consumer Privacy Act (“CCPA”)). More details on how we collect, use, and disclose your personal information can be found in our Privacy Policy above.

Categories of personal information we may collect, Purposes of use (see “How We Use Personal Information” in our Privacy Policy for additional information), Sources of personal information, and Categories of third parties to whom we may disclose the information.

• Identifiers, e.g., name, contact information, username, and third party account identifiers:
  • Purposes of use:
    • To provide, maintain, and improve our services
    • Manage online accounts
    • Commercial purposes, such as providing information about our services and offerings
    • To secure our services and protect against fraudulent activity
    • For legal purposes
  • Sources of personal information:
    • You, either directly or through your use of the Services
  • Categories of third parties to whom we may disclose the information:
    • Our service providers
    • With third party sellers and business partners
    • Law enforcement / regulatory authorities
    • Any entity that acquires some or all of our assets
• Commercial Information, e.g., purchase/selling history, shipping information, transaction history:
  • Purposes of use:
    • To provide, maintain, and improve our services
    • Manage online accounts
    • Commercial purposes, such as providing information about our services and offerings
    • To secure our services and protect against fraudulent activity
    • For legal purposes
  • Sources of personal information:
    • You, either directly or through your use of the Services
  • Categories of third parties to whom we may disclose the information:
    • Our service providers
    • With third party sellers and business partners
    • Law enforcement / regulatory authorities
    • Any entity that acquires some or all of our assets
• Financial Information, e.g., payment card information, billing information:
  • Purposes of use:
    • To provide, maintain, and improve our services
    • To secure our services and protect against fraudulent activity
    • For legal purposes
  • Sources of personal information:
    • You, either directly or through your use of the Services
  • Categories of third parties to whom we may disclose the information:
    • Our service providers
    • With third party sellers and business partners
    • Law enforcement / regulatory authorities
    • Any entity that acquires some or all of our assets
• Browsing Information like Device Information and Identifiers (e.g., IP address, device type, mobile device IDs, web browser type, language preferences); Connection & Usage Data (e.g., website viewing information); Geolocation Information (e.g. general location information based on mobile device information):
  • Purposes of use:
    • To provide, maintain, and improve our services
    • To secure our services and protect against fraudulent activity
    • For legal purposes
  • Sources of personal information:
    • You, either directly or through your use of the Services
  • Categories of third parties to whom we may disclose the information:
    • Our service providers
    • Analytics providers
    • Law enforcement / regulatory authorities
    • Any entity that acquires some or all of our assets
• Job Application Information:
  • Purposes of use:
    • To evaluate candidates for employment by HPB
    • To communicate with you, HPB employees, or third parties regarding potential employment
    • To respond to and comply with requests and legal demands from regulators or other authorities
    • To monitor and ensure compliance with applicable policies, procedures, and laws
    • For legal purposes
  • Sources of personal information:
    • You, either directly or through your use of the Services
  • Categories of third parties to whom we may disclose the information:
    • Our service providers;
    • Law enforcement / regulatory authorities
    • Any entity that acquires some or all of our assets

Sale of Personal Information

The CCPA sets forth certain obligations for businesses that sell personal information. We do not sell your personal information, nor have we done so in the last twelve months. We do share certain information as set forth above and allow third parties to collect information about your activity, for example through cookies, as also explained above. You can control these cookies through browser settings and other controls offered by third parties (like Google or Facebook, for example).

California Privacy Rights

If you are a California resident, you may have certain rights. California law may permit you to request that we:

• Provide you the categories of personal information we have collected or disclosed about you in the last twelve months; the categories of sources of such information; the business or commercial purpose for collecting or selling your personal information; and the categories of third parties with whom we shared personal information.
• Provide access to and/or a copy of certain information we hold about you.
• Delete certain information we have about you.

You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Certain information may be exempt from such requests under applicable law. For example, we need certain types of information so that we can provide the Services to you and for compliance with applicable law. If you ask us to delete certain information, you may no longer be able to access or use the Services.

Under California’s “Shine the Light” law, California residents who provide personal information in connection with purchasing products or services from us may request, once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed. Such a request may be made by visiting our Contact page and selecting “Privacy Questions” under “What Would You Like to Talk to Us About?” In response to such a request, we will provide information as required by the California law for the previous calendar year concerning such other businesses and the categories of personal information, if any, that we have shared with them.

If would like to exercise your rights under the CCPA, please visit our Contact page and select “Privacy Questions” under “What Would You Like to Talk to Us About?” You may also call us at 1-800-883-2114 during the days and hours listed on our Contact page. You will be required to verify your identify before we fulfill your request. To do so, you may need to provide your name, address, e-mail address, and/or phone number or to verify certain account information like your username or recent purchase / selling history. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You will still need to verify your identity directly with us.